FAQs

When will my order be shipped?

All shipments happen through UPS on Tuesdays and Thursdays. By law, we are unable to ship to AL, AR, DE, KY, MS, RI, UT.

Returns and cancellations

We will replace or refund you for any bottle of wine that is damaged, flawed, or that you find unsatisfactory. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept returns of wine that are ordered in error. Please send an email to hello@blackgoatwinery.com to arrange for the return of corked or flawed products.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact us for return instructions.